Dynadot Help

Forgotten your "Security PIN"? No worries! Submit a "Forgot Security PIN" request to obtain a new Security PIN by following these steps:

1. Sign in to your Dynadot account.
2. Select "My Info" from the left-side menu bar and click "Security" in the drop-down.
3. Click on the "Unlock Account" button next to the "Account Lock" section.
4. Click on the "Forgot Security PIN" link.
5. Enter the answer to your secret question or select one of your secret questions to answer if you have set up 3. Please note that your secret answer must exactly match what you entered when you created it.
6. Press the "Submit Request" button to submit your request.

*Please make sure you remember your NEW security PIN requested.

Our team works on these throughout the day, so please keep an eye on your email for updates. You may be asked to send in identification to prove you are the account owner.

Please note that only ONE request can be submitted at a time. If you already have an ongoing request, kindly email accounts@dynadot.com to proceed. Any additional submissions will be considered invalid until your current request is completed.

Note: As of November 28th, 2023, our 'Birthday' account unlock system has changed to a 'security PIN' unlock code. By default, your security PIN will align with your previous birthday, following this format: month/day (MMDD).For example, if your birthday date was set to March 15, your new security code will be 0315.

This change applies to accounts created before August 18, 2026. For accounts created on or after August 18, 2026, the Security PIN is retired, and account unlocking uses the account password instead.