Dynadot Help

To unlock your Dynadot account, please follow these steps:

1. Sign in to your Dynadot account.
2. Select "My Info" from the left-side menu bar then "Security" from the drop-down.
3. On the "Security Settings" page, click the "Unlock Account" button.
4. Enter the required verification information:
   • For accounts created before August 18, 2026: Enter your Security PIN, which is a 4-digit number used to unlock your account.
   • For accounts created on or after August 18, 2026: Enter your account password.
5. If you have Google Authenticator and/or SMS authorized for your account, you will also need to enter your token code (Google Authenticator) and/or SMS code.
6. Click on the "Unlock Account" button.

Your account will be unlocked for one (1) hour before our system automatically locks it again for your security. While the account is unlocked, you will be able to change important account information.

If You Can't Unlock Your Account:

If you have an account created before August 18, 2026 and do not remember your Security PIN or have reached the maximum number of failed attempts, you can use the "Forgot Security PIN" link on the Unlock Account page to reset your Security PIN.

If you lost your cellphone or otherwise no longer have access to your Google Authenticator and/or SMS, click "Lost Cellphone" on the Unlock Account page for assistance.

Note: Dynadot replaced the previous "Birthday" account unlock system with the Security PIN system on November 28, 2023. This change applies to accounts created before August 18, 2026. For accounts created on or after August 18, 2026, account unlocking uses the account password instead.