Why am I getting this Contact Record Whois Verification email and what is it?
You're getting this email because ICANN requires you to verify any Whois contact record attached to a generic top-level domain (gTLD), such as .COM. You need to complete the verification within 15 days — if you don't, you won't be able to change your domain settings until the contact record is verified.
Why you received this email
The Contact Record Whois Verification email, along with the similar Account Info Whois Verification email, are part of a new ICANN (the Internet Corporation for Assigned Names and Numbers) requirement. The requirement came into effect when we signed the ICANN 2013 Registrar Accreditation Agreement (RAA). Basically, you are required to verify any Whois contact information that is attached to a generic top-level domain (gTLD), such as .COM.
When this email is sent
This email is sent out when you:
- create a new contact record and then select it for one or more of your gTLDs
- edit an existing contact record that is set to one or more of your gTLDs
- purchase a gTLD that will use your default contact record and it is unverified
How to check your gTLD verification status
When you edit a contact record, you will be able to see if a Contact Record Whois Verification email was sent out after you hit "Save". If an email was sent out, the status would change to "Verifying" in the "gTLD Verification" section, right below the contact details you just saved. This is also where you can choose to resend the verification email.
To see whether or not your Whois contact records are verified, you can also visit the "Contact Records" page from the "My Domains" drop down in your account. Here you will see a list of your contact records and their status in the "gTLD Verified" column. Here are what they mean:
- Yes: the contact record is verified
- None: it is not verified and does not need to be (this could be true because the contact record is either unused by any TLDs or is being used by a non-gTLD)
- Verifying: the Contact Record Whois Verification email has been sent to you and you need to complete the verification
What happens if you don't verify within 15 days
If you fail to verify your Whois contact record within 15 days of receiving the Contact Record Whois Verification email, you will be unable to manage your domains. This means you will not be able to change your domain settings until the contact is verified.
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